When You Should NOT Worry About Impressing Your Customers

1 min read

There are some business truths that are ignored surprisingly often.

whoop-ass
You can’t wow ketchup without losing baked beans

For example, you should wow your customers. Exceed their expectations with surprisingly good service. Bragging about your service removes the wow factor, but you can help manage expectations and put customers in a positive frame of mind.

And you should control expenses. Sometimes that means relying on just in time inventory, or cutting staffing.

But managing expectations and trying to create “wow” moments do not matter when you cut supplies and staffing so low you cannot meet the basic needs of your customers.

You cannot wow your customers without being able to deliver on the routine promises.

You can try, but it’s painting a turd. And it still stinks.

And your customers sure as hell will notice.

blankWas this post helpful or insightful? Buy me a coffee here or here and share this post with others!

Popular posts:

  • The difference between boundaries and rules
  • Review: MAFA - MPD client for Android
  • Organizing and Tiling Your Windows on #Openbox Using Only... Openbox
  • If there's one Nazi (or a racist) at the table...
  • Weekend Project: Whole House and Streaming Audio for Free with MPD
  • Two Ways to get CMYK Separation Using GIMP Instead of Photoshop in 2022

Recent Posts