There is something called the “broken windows” theory in criminal justice. Put simply, the idea is that small amounts of visible social transgression – broken windows, graffiti, and […]
business / rant / sociology
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Are you in a SEP zone?
A customer left to wait after returning at our request. Departments not being made aware of new customers, trash left on the floors and equipment not put away. […]
business / rant
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Keeping Corporate Trust
[Note: As always, some liberties have been taken with the truth to make my point a little more obvious. It’s poetic… er… essayist license.] “Could you uninstall that […]
business / sociology / status update
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Structural Caring (Day 2 of the seminar)
Just a brief note on today’s session: It was more good stuff – ways that we relate to customers and each other. We got direct feedback from past […]
business / sociology
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Workplace Seminar – Day One
I’m writing this at midway through day one of the seminar, and it’s not so bad. (Note: I edited a little when I got home, but there wasn’t […]
business / rant / sociology
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The need for slack
Maybe this is it: I work myself hard. I pace myself, yes, because I understand that nothing can run at 100% indefinitely. Maximal sustained output is not the […]