Workers Are Invaluable; Managers Are The Cogs In The Machine

soc_econ.pngMy open letter to rich business owners – where I called them whining spoiled brats – generated a bit of discussion over at Google+, including a rather well-thought out reply from Dennis McCunney.  I’m not going to paraphrase his arguments, but responding helped me clarify something that I think is rather damn important1.

The people I addressed that open letter to – such as the CEO of Papa John’s or Denny’s – are not the people who are actually creating the value for the enterprise any longer. Swap ’em out for another CEO, and odds are the company will continue along without a hitch.2

If their product and/or customer service (and these seem to also be disproportionately “service sector” businesses) suffer, then the company will suffer hugely.

Underpinning my whole statement (and part of how I run my own business) is this idea:

The people involved in the production and delivery of a product or service are the ones adding value. Managers are the cogs in the machine;  the fate of your company rests with each worker who makes the product or deals with the public every day.

1 I’m paraphrasing part of my reply to him here.
2 This also highlights the difference between “managers” and “small business owners” – the latter are still involved in the actual thing the company does, not just managing others who do the real work.

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