Well, this post is very definitely the counterpoint to yesterday’s point. You very accurately point out the problems that “professionals” create for themselves. But just as professionals must remember that they don’t have all the answers, the laypeople must remember that they don’t either. The outsider’s perspective can be extremely useful – but without being tempered by the insider’s knowledge, the outsider can be horribly ineffective.

(or, in other words, we’re really agreeing.)